Frequently Asked Questions

What is the difference between wood and cotton wicks?

Wood wicks have a crackling sound and are slightly stronger, meaning fragrance is released slightly better and melting of the whole surface will be easier.

Cotton wicks are silent and need a bit longer to fully melt the surface, however they will be able to burn slightly longer in general.

What are the standard delivery times?

On average, our delivery times are 2-4 working days, however as we make each candle with your choice of fragrance, jar and wick by hand on your request, this is only an indication and is not garantueed.

Is it possible to cancel or change my order ?

Unfortunately, once an order has been placed and paid, we cannot cancel or change it.

What happens after I placed an order?

After you have placed an order, you will automatically receive a confirmation email with an overview of your order. We will do our best to create your candle as soon as possible. As soon as the products are shipped, you will receive a new e-mail containing the necessary tracking information so that you can track your order at all times.

What should I do if an order arrives incomplete or broken?

Please contact us as soon as possible. In case of broken or damaged items, please take pictures to be able to show our customer support if necessary.

How can we contact you?

Please visit our "Contact Us" page or email directly to info@rubellecandles.be

Do you offer free shipping?

Yes, for orders from 100€ in Belgium. For other countries, please see our Shipping Policy